Clinical Results

At One Healthcare we are committed to making sure you receive the best possible care.  To make sure you receive the best treatment in a safe and comfortable environment, we measure of areas such as serious events, readmission rates and patient satisfaction. We are pleased to report the following excellent results for the period Sept 2023 to Sept 2024:

*Patient feedback data relates to July 2024

Our patient satisfaction reports and key clinical indicators are available in the hospital and by request to the Director of Clinical Services. Please contact us here.

Care Quality Commission (CQC) rating

One Hatfield Hospital is registered with the Care Quality Commission (CQC), the independent regulator for the safety and quality of care.  The CQC monitor our performance and their report, which followed a recent inspection, rated the hospital as Good.  Each of the five areas inspected was found to be good:

Are services safe?	Good	“The hospital controlled infection risk well.  Staff used equipment and control measures to protect patients, themselves and others from infection”
Are services effective?	Good	“Doctors, nurses and healthcare professionals worked together as a team to benefit patients.  They supported each other to provide good care”
Are services caring?	Good	“Staff treated patients with compassion and kindness, respected their privacy and dignity and took account of their individual needs”
Are services responsive?	Good	“Services were planned, and care provided in a way that met the needs of local people.  The services provided ensured flexibility, choice and continuity of care”
Are services well-led?	Good	“Staff felt respected, supported and valued.  They were focused on the needs of patients receiving care”

The full CQC report can be found here.

Phoenix Hospital Group Quality Account 2023 – 2024

The report shows our commitment to the quality of services and consideration of patient safety. We aim to measure our progress objectively, identifying where we need and want to improve patient safety, clinical effectiveness and patient experience.

To view our latest hospital group Quality Account, click on the link below.

Phoenix Hospital Group Quality Account 2023-2024